KDK Airy

What should I do if product registration is not successful?

Please: a. Select the correct fan from the “Product not registered” list and try again. (If there are two fans with same model name, we recommend turning OFF the wall switch of the other fan). b. Ensure fan and smart device are connected to the same network (Note: the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi). c. Ensure fan has not been registered by maximum number of accounts. Maximum 4 accounts can be registered to 1 fan at one time.

What does my fan not appear in the App homepage after registration is completed?

Please: a) Ensure modem and router are functioning properly b) Restart the App.

Do I need to set up the connection again if I restart my Wi-Fi router or turn OFF the wall switch of fan?

No, you do not need to set the connection again. Setting has been saved in fan memory.

How to delete my fan from “Product registered” in the App?

By following below steps: a. One account registered to the fan will be deleted b. This will not disconnect the fan from router c. If this is the only account, schedule setting will be deleted. If there is another account registered to the fan, schedule setting will remain. Press MAIN MENU > Press “Connected product” > Select the fan to be removed > Press “Delete product” at the bottom of the page. Click here and refer “How to use” for explanation.

Can I delete the fan from “Product registered” by using remote control?

Please note: a. All accounts which are registered to the fan will be deleted b. This will disconnect the fan from router and schedule setting will be deleted. Press on remote control for 5 sec > Listen for the beeping > Press “Reverse” button on remote control for 5 sec > fan stops beeping > Done.

How do I get connected?

To operate this Wi-Fi Ceiling Fan with smart devices, you need to download the KDK Ceiling Fan Application. This Application is available for both iOS and Android devices. Please search “KDK Ceiling Fan” in Apple App Store or Google Play Store. (Note: Minimum requirement of smart device: iOS 12 or above and Android 6 or above). CONNECTING FAN TO ROUTER

Can I set up two or more fans at the same time?

No, there can only be 1 fan setup at one time.

Why has the ceiling fan stopped beeping after some idle time during setup, even before the steps are completed?

The ceiling fan setup will be timed out if there is no response for more than a few minutes. Please restart from the beginning.

How do I register for new account?

Click https://csapl.pcpf.panasonic.com/ for more details.

How to manage my account? (Delete, Change or Update)
How do I log out from the account?

There is no logout button for this App. For Android user, you can delete the App data in device setting in order to log out. For iOS user, you need to delete and re-install the App to log out. (Note: Account will log out automatically if user does not log in or operate the App for more than two weeks)

Why is there a “failed to login” message displayed when I use a different ID to login?

If you wish to use a different ID, please delete and reinstall the App (Android user can delete App data in device setting).

What if I forgot my login password?

Select “Forgot Password” at the bottom of login page and follow the instruction

How many accounts can be registered to a fan at one time?

Maximum 4 accounts.

Can I use same account to login to different smart devices?

Yes. However, the account will log out automatically from your first logged in device if you login using the same account in the second device.

Do I need to type password each time I access the App?

No. However, you will be required to re-type the password if you do not login or operate the App for more than two weeks.

I have changed to a new smart device; do I need to re-connect my fan?

No, you do not need to re-connect the fan, if you login using the same account.

How many fans can I connect by using an account at the same time?

Maximum 8 fans. If you wish to control more than 8 fans at the same time, you will need to use another account to control the extra sets.

What is the Wi-Fi network frequency used by the fan?

2.4GHz only

How far can the fan detect the Wi-Fi signal?

This depends on Wi-Fi router signal coverage. The fan must be within the signal coverage. If the Wi-Fi router signal is weak at the fan location, it is recommended to install a Wi-Fi booster.

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