KDK Airy

Can I set the schedule for multiple fans?

• Yes. To set different schedule for multiple fans, you need to set and save the setting for each fan. • To set same schedule for multiple fans, you can use “Copy all” function. • Click here and refer “How to use” for explanation.

Can I copy all schedule from LED model to non-LED model?

Yes, but only Fan and Melody setting will be copied. Light setting will not be copied.

Can I change the melody to my own melody/music?

No, the melody is fixed and cannot be changed.

How many groups can I set in the grouping function?

Maximum 4 groups.

Can I assign the LED model and non-LED model in one group and use group control for LED?

Yes. However, LED setting will be ignored for non-LED model.

Can I change the App language?

No. There is currently only ONE language (English) available.

How to rename my fan?

Press MAIN MENU > Select “Connected product” > Select the fan you want to rename > Press “Name” > Type in new product name > Press “Done”.

Can I rename my fan with special characters?

Yes, but limited to only space (blank), and symbols such as # , . ( ) – _

Can I rename my fan in other characters such as Chinese and Tamil?

No, you can only use alphanumeric, space (blank), and symbol such as # , . ( ) – _

Why I can’t find the App in Apple App Store and Google Play Store?

You must meet both requirements: a. Smart devices operating system. The minimum requirement for smart device for the App is: iOS 12 and above Android 6 and above.

How should I avoid mix up of fans when setting up two or more fans?

Please: a. Identify differences through outlook appearance or features (Colour, LED light option). b. Recommend to complete both connection and registration steps for one fan before proceeding to setup another fan. c. Recommend renaming fan according to location for easy identification, i.e. Living room, Dining room, Bedroom 1, Bedroom 2.

How do I connect my fan to router?

You can use WPS method or Manual (Access Point) method. Click here and refer “How to connect product to home network” for a detailed step by step.

Can I setup the connection while fan is operating?

No, please make sure the fan stops operating when you intend to set up connection.

Connection through the WPS method is not working, what should I do?

Please: a. Ensure fan is located within the Wi-Fi router range. b. Restart Wi-Fi router. c. Follow the WPS connection guide of your home router. d. If it still fails to connect, try Manual (Access Point) settings.

The Manual (Access Point) method is not working as well?

Please: a. Ensure fan is located within the Wi-Fi router range. b. Restart Wi-Fi router. c. Type the correct password for home router. d. Ensure fan and smart device are connected to the same network (Note: the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi). e. Turn OFF mobile data while using Manual method to avoid any interferences during setup.

What should I do if there is no buzzer sound when I setup the connection?

Please: a. Ensure wall switch is turned ON. b. Ensure remote control is functioning properly (battery is inserted properly, point remote control towards the fan, press remote control OFF/ON button) REGISTERING FAN TO SMART DEVICE

How do I register my fan to my smart device?

1. Connect fan to router. 2. Register fan to App. Click here and refer “How to register product to smart devices” for detailed step-by-step.

How do I know if the fan has successfully registered to the App?

If the fan is registered to the App, the name of the fan will be displayed on App homepage.

How to register fan to the App:

Go to MAIN MENU > Select “Connected Product” > Find “Product not registered” list > Select “Registration” on the Model Number of the fan you wish to register.

Why is my fan not appearing in the ‘Product not registered’ list during registration?

Please: a. Ensure fan is located within the Wi-Fi router range. b. Restart Wi-Fi router. c. Restart Wi-Fi connection on smart devices. d. Ensure fan and smart device are connected to the same network (Note: the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi). e. If fan has been registered and shown in the “Product registered” list, you cannot register fan again in the same smart device. f. Try again to connect fan to the router. g. For iOS 14 user, ensure local network setting is ON. How to check: Go to setting > Select “Ceiling Fan” app > Enable local network.

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