Frequently Asked Questions
Airy
How do I get connected?
To operate this Wi-Fi Ceiling Fan with smart devices, you need to download the KDK Ceiling Fan Application. This Application is available for both iOS and Android devices. Please search “KDK Ceiling Fan” in Apple App Store or Google Play Store. (Note: Minimum requirement of smart device: iOS 12 or above and Android 6 or above).
CONNECTING FAN TO ROUTER
How do I connect my fan to router?
You can use WPS method or Manual (Access Point) method. Click here and refer “How to connect product to home network” for a detailed step by step.
Can I setup the connection while fan is operating?
No, please make sure the fan stops operating when you intend to set up connection.
Connection through the WPS method is not working, what should I do?
Please:
a. Ensure fan is located within the Wi-Fi router range.
b. Restart Wi-Fi router.
c. Follow the WPS connection guide of your home router.
d. If it still fails to connect, try Manual (Access Point) settings.
The Manual (Access Point) method is not working as well?
Please:
a. Ensure fan is located within the Wi-Fi router range.
b. Restart Wi-Fi router.
c. Type the correct password for home router.
d. Ensure fan and smart device are connected to the same network (Note: the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi).
e. Turn OFF mobile data while using Manual method to avoid any interferences during setup.
What should I do if there is no buzzer sound when I setup the connection?
Please:
- Ensure wall switch is turned ON.
- Ensure remote control is functioning properly (battery is inserted properly, point remote control towards the fan, press remote control OFF/ON button)
REGISTERING FAN TO SMART DEVICE
How do I register my fan to my smart device?
1. Connect fan to router.
2. Register fan to App. Click here and refer “How to register product to smart devices” for detailed step-by-step.
How do I know if the fan has successfully registered to the App?
If the fan is registered to the App, the name of the fan will be displayed on App homepage.
How to register fan to the App:
Go to MAIN MENU > Select “Connected Product” > Find “Product not registered” list > Select “Registration” on the Model Number of the fan you wish to register.
Why is my fan not appearing in the ‘Product not registered’ list during registration?
Please:
a. Ensure fan is located within the Wi-Fi router range.
b. Restart Wi-Fi router.
c. Restart Wi-Fi connection on smart devices.
d. Ensure fan and smart device are connected to the same network (Note: the fan supports 2.4GHz only and does NOT support 5GHz Wi-Fi).
e. If fan has been registered and shown in the “Product registered” list, you cannot register fan again in the same smart device.
f. Try again to connect fan to the router.
g. For iOS 14 user, ensure local network setting is ON. How to check: Go to setting > Select “Ceiling Fan” app > Enable local network.